Reference

Privacy Policy for Your menarah4d Account

DANA, OVO, GoPay and QRIS payments, Blackjack tables, Slots, and UFC MMA markets all use one account record, so our Privacy Policy tells you exactly what data we…

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menarah4d Privacy Policy for Your menarah4d Account
CONTACT PATHS

Three Ways to Reach Privacy Support

Privacy questions should reach people who can check account records, not a generic inbox.

Live chat 09:00-23:00 WIB Start here when you need a quick privacy check.
WhatsApp privacy queue Use WhatsApp when a screenshot helps explain a data issue, such as a QRIS…
Email written requests Send longer requests to [email protected] when you want access, correction or deletion steps in…
ACCOUNT CONTROL

Six Controls Behind Your Account Data

Your privacy controls sit next to the account tools you already use. On mobile web, open Profile > Security > Active Sessions to see recent device access; open Wallet > History to…

Account data collection

Profile data is collected only for account setup, wallet matching and support identity checks. We separate payment references from chat transcripts, so a DANA or QRIS question does not expose more account data than needed.

Cookie choices

Cookie choices help us remember language, session status and device safety signals. You can clear browser cookies on mobile web, then sign in again to rebuild only the session data needed for access.

Active session checks

Open Profile > Security > Active Sessions to see recent device access. If you notice an unknown Android, iOS or computer session, sign out of that session and contact us before changing payment details.

Retention periods

Transaction records are kept while needed for wallet reconciliation, dispute checks and legal duties. Chat logs and email threads are retained only as long as they help answer privacy requests or account questions.

Correction requests

Ask us to correct your name, phone number or payment reference when the account record is wrong. We may request a fresh identity check before changing data tied to OVO, GoPay or QRIS.

Case access trail

Privacy requests are handled by support staff with limited account access. We log who opened a case, what data was viewed, and the action taken, so follow-up questions have a clear trail.

Privacy Questions You May Ask

These answers explain how the Privacy Policy works when you open an account, add payment details, change devices or contact support. They are written for Indonesia account holders and focus on practical steps you can take today, including where to send access, correction or deletion requests. For anything unusual, our privacy team will check the account record before replying. Use the same phone number you used on the account.

We collect details needed to create and protect your account, such as name, phone number, username, password record, IP address, device type and login time. Payment references appear only when you use DANA, OVO, GoPay or QRIS.

Payment references help us match your wallet activity, answer balance questions and check disputes. We keep the reference, time and account link; we do not need your wallet app password or private wallet PIN.

Yes. Email [email protected] or contact live chat between 09:00-23:00 WIB and ask for account data access. We confirm your registered phone before sending any record tied to your profile or wallet history.

Contact us through live chat, WhatsApp or email and explain what is wrong. For phone, name or payment reference changes, we may ask for a fresh identity check before updating the account record.

Cookies remember session status, language choice and device safety signals. If you clear browser cookies, you may need to sign in again, and some preferences will be rebuilt from your next account activity.

Open Profile > Security > Active Sessions and sign out of the session you do not recognise. Then contact privacy support before changing payment details, so we can check login time, IP data and device type.

You can request deletion through email or live chat. Some records may be kept for transaction matching, dispute handling or legal duties, and we will explain which data can be removed after account checks.